Frequently Asked Questions
With faster, more responsive heating, more energy-efficient cooking and easier cleaning, induction takes cooking to a whole new level. Using electromagnetic energy, heat is transferred directly to the cookware, so the cooktop remains cooler. And induction allows for more precise control when cooking – you can instantly adjust the heat to a delicate simmer or bring it to a quick boil.
There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:
- Use heavier, high-quality cookware that is suitable for induction cooktops.
High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.
- Adjust the recipe's suggested temperature or cooking time.
Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. Perfect for melting chocolate and cooking delicate foods and sauces.
Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions.
To further prevent scratches on your cooktop surface:
- Be sure that the cooktop and any pots, pans, or utensils you use are clean.
- If coarse particles (such as salt) come between your cooktop and utensils, scratches can result.
- Use pots and pans that have a smooth, flat bottom.
- Use cleaning materials that are recommended for ceramic/glass cooktops.
- Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.
Not all pieces of cookware can be used on induction cooktops and stoves. Since induction technology uses the power of magnetism, the cookware piece itself must be magnetic and have a flat bottom. For this reason, cookware made from aluminium, copper or glass, including Pyrex will not work on its own. To test if your cookware is magnetic simply place a magnet on the bottom of the pan.
Discoloration that has a metallic sheen can be caused by mineral deposits from water and food. You can help prevent it by using cookware with a clean and dry bottom surface, and you can remove it with a ceramic/glass cooktop cleaning cream.
Westinghouse cooktops have built-in automatic safety switch off.
The appliance deactivates automatically if:
- You spill liquids or place something across the control panel for more than 10 seconds
- The appliance becomes too hot (e.g. when a saucepan boils dry, or oil reaches above 300C).
- You use incorrect cookware that is not induction friendly.
Westinghouse has a specially designed wok and trivet to enable you to take advantage of stir fry or wok cooking on an induction cooktop. The specially designed trivet has been designed to ensure the heat is transferred up the sides of the wok for optimum stir frying. Find additional accessories here.
Pyrolytic cleaning removes the need for you to use harsh chemicals to clean your oven. Pyrolytic cleaning is an automatic function which cleans your oven with minimal effort. It works by heating the inside of the oven up to very high temperatures and any grease or food residue is simply burned off. Once the programme has finished and the oven has cooled down, it's very easy to wipe away the residue.
Yes, this is normal. The fan stays on for a period of time in order to help cool the oven.
There are a few things you can check to see why your oven or grill is not working:
- Check your time of day is set, you cannot use your oven/ grill without this being set.
- Check your power is turned on, or your household fuse hasn't blown/ power supply is off.
- You controls may be incorrectly set. See your user manual to reset.
- Your oven may be in demo mode. Refer to the 'Using your oven' section in your user manual.
- The child-proof lock on your oven is activated. 'LOCKED' is displayed when the control is touched. refer to your user manual for further instructions.
Alternatively you can contact the Customer Care Centre on 09 573 2220.
If you see detergent remaining in the dispenser after a cycle is finished, try the following:
- Be sure to use fresh detergent, as older detergent might not dissolve well.
- Check to ensure that the spray arm is not blocked, so that water from it can reach the dispenser.
- Check to see if the cycle has completed.
- When loading the dishwasher, make sure the detergent dispenser can open freely.
- Before you close the door, check that the upper rack is firmly attached to/with the nozzle on the back of the dishwasher.
If your dishwasher won’t run, check to determine if it might be due to one of the following reasons:
- A circuit breaker is tripped in your home, or a fuse is blown.
- The water supply to your home is not on.
- The dishwasher’s cycle setting needs to be checked and adjusted
- The dishwasher’s DELAY START option was selected.
- The door of the dishwasher is not completely closed and latched.
Freshness in your refrigerator or freezer can be affected by how food is stored. Some foods have a strong odour, so be sure to cover them tightly.
After you’ve checked how your food is stored, try cleaning the interior of your freezer with a sponge, warm water, and baking soda.
It is normal for the outside freezer walls to be warmer than room temperature. This happens when the compressor is working to transfer heat from inside the freezer.
For peace of mind that your family are drinking pure tasting water. It is advised to change your water filter every 6 months, or when the water filter indicated is activated on your fridge. For more information on water filter health benefits, click here.