Frequently Asked Questions

See our frequently asked questions for all you need to know about the use maintenance and care of your appliances
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Results: 45 Question(s)
  • Do I need new pots and pans?

    To ensure your pan is compatible with an Induction cooktop it needs to have magnetic capability. This can be simply tested by placing a magnet on the bottom of your pan to see if it attracts, if so then your pan should work on the cooktop.

    Find out more about Induction Cooktops.

  • How can I keep my refrigerator or freezer smelling fresh?
    Freshness in your refrigerator or freezer can be affected by how food is stored. Some foods have a strong odour, so be sure to cover them tightly.

    After you’ve checked how your food is stored, try cleaning the interior of your freezer with a sponge, warm water, and baking soda.
  • How can I prevent scratches on my electric or induction cooktop?
    Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions.

    To further prevent scratches on your cooktop surface:
    • Be sure that the cooktop and any pots, pans, or utensils you use are clean.
    • If coarse particles (such as salt) come between your cooktop and utensils, scratches can result.
    • Use pots and pans that have a smooth, flat bottom.
    • Use cleaning materials that are recommended for ceramic/glass cooktops.
    • Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.
  • How do I register my appliance?
    Register your appliance and opt in to receive product usage tips and other exclusive tips and usage ideas for your appliance. Simply go to Register and complete the form.
  • How do you clean an induction cooktop?

    These are simple tips to clean and maintain an induction cooktop:

    • Make sure you switch off the cooktop before cleaning.
    • Let the cooktop cool down before cleaning.
    • Dab a small amount of glass ceramic cooktop cleaner onto the cooktop.
    • Make use of a damp sponge to wipe away spills on the cooktop.
    • Wipe off the cooktop with a clean, dry cloth.

    Find out more about Induction Cooktops.

  • How do you clean your oven?
    Depending on your oven model you can clean your oven following the three methods.
    • Self cleaning

      A pyrolytic oven is better known as a self-cleaning oven, you can save time, effort and minimise the need for cleaning chemicals, as it turns your grime into ash so you just need to wipe away. During a Pyrolytic cleaning cycle, the door will automatically lock when the temperature in the oven approaches 300˚C.

      Find out more about Westinghouse pyrolytic ovens.

    • Steam cleaning

      Cleaning is a breeze with steam. A 30-minute light oven cleaning that's chemical-free. Just add water and vinegar, turn on the steam cycle and wait until the grime is softened and loosened. Grab a cloth, some detergent and wipe. Your oven is clean again. Easy.

      Find out more about Westinghouse steam ovens.

    • Traditional cleaning

      Mix four parts of baking soda with one part of water and mix it together until it forms a thick paste. Then use a cooking spatula (some similar utensil that helps spread the mix) and spread the mix on the dirtiest parts of your oven only and let it sit for about thirty minutes. After that, grab a grout sponge and dip the sponge in straight vinegar and then just scrub vigorously. All the dirt should come out easily.

      Find out more quick tips on cleaning home appliances.

  • How do you load a dishwasher?

    See our dishwasher stacking guide here

    Tips for a more efficient dishwasher loading:

    • Place all the plates and bowls, casseroles, pans on the bottom rack of the dishwasher angled down so that they get a better cleaning result.
    • Cups and glasses go on the top rack facing downwards.
    • Utensils such as forks, spoons, etc. are to be placed in the flatware basket. To get a better clean, make sure to place forks up, spoons up and others down so that they do not nest together, and for safety reasons, knives should be placed with the blade down.
  • How do you stack a fridge?
    We have created a helpful fridge stacking guide here. Stacked with practical tips and tricks – from where to store the milk to make sure it remains fresh, to where to keep the fruit and veggies to keep them crisper for longer- the guide is designed to help busy Australian families maximise fridge space, keep food fresher for longer and make it easier to find things, ultimately reducing chaos, while saving time and money.

    Find out more articles about managing your home and family life at The Un-Glossy.
  • How do you use your dishwasher?

    When it comes to doing the dishes you can choose the program that suits you, whether you have a few dishes, half a load or a full load you can choose our Fast 30, Time Saver or Half Load program. Find below some quick tips on how to set your dishwasher or visit our website for more information about Westinghouse dishwashers.

    • Rinse dirty dishes before placing them in the washer.
    • Load the dishwasher starting from the bottom rack and angle everything down to ensure a better clean.
    • Load the top rack with cups and glasses facing down.
    • Put the right amount of detergent in or tablet.
    • To save on water and energy, if possible, run the lightest cycle.
  • How does induction cooking work?

    When a suitable cooking pot or pan is placed on top of the induction cooktop an electric current is passed through a coil of copper wire that is located underneath the ceramic plate.

    Find out more about Induction Cooktops.

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