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Frequently Asked Questions

Where can I get a copy of the brochure?

Simply go to Download a Brochure to get our latest brochure with full product details and installation dimensions etc.

How do I register my appliance?

Register your appliance and opt in to receive product usage tips and other exclusive tips and usage ideas for your appliance. Simply go to Register and complete the form.

Where can I get a copy of the user manual?

Simply go to User Manuals page to get our latest user manual for your appliance with full product details and installation dimensions etc.

My appliance is not working, how do I get it fixed?

Please call us on 09 573 2220 or contact us and we will be glad to assist you.

Where do I go for warranty queries?

Please call us on 09 573 2220 or contact us and we will be glad to assist you. For more information on warranty Click here.

Where can I buy accessories for my appliance or spare parts?

To purchase accessories or spare parts, see our spare parts distributors or call our Customer Care team on 09 573 2220

What is induction and how does it work?

With faster, more responsive heating, more energy-efficient cooking and easier cleaning, induction takes cooking to a whole new level. Using electromagnetic energy, heat is transferred directly to the cookware, so the cooktop remains cooler. And induction allows for more precise control when cooking – you can instantly adjust the heat to a delicate simmer or bring it to a quick boil.

What can I do to ensure the best results when cooking with my induction cooktop?

There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:

  • Use heavier, high-quality cookware that is suitable for induction cooktops.
    High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.

  • Adjust the recipe's suggested temperature or cooking time.

Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. Perfect for melting chocolate and cooking delicate foods and sauces.

How can I prevent scratches on my electric or induction cooktop?

Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions.

To further prevent scratches on your cooktop surface:

  • Be sure that the cooktop and any pots, pans, or utensils you use are clean.

  • If coarse particles (such as salt) come between your cooktop and utensils, scratches can result.

  • Use pots and pans that have a smooth, flat bottom.

  • Use cleaning materials that are recommended for ceramic/glass cooktops.

  • Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.

What cookware is compatible with Induction cooktops?

Not all pieces of cookware can be used on induction cooktops and stoves. Since induction technology uses the power of magnetism, the cookware piece itself must be magnetic and have a flat bottom. For this reason, cookware made from aluminium, copper or glass, including Pyrex will not work on its own. To test if your cookware is magnetic simply place a magnet on the bottom of the pan.

I see discoloured areas on my electric or induction cooktop that have a metallic sheen. How can I prevent or remove these?

Discoloration that has a metallic sheen can be caused by mineral deposits from water and food. You can help prevent it by using cookware with a clean and dry bottom surface, and you can remove it with a ceramic/glass cooktop cleaning cream.

My induction cooktop has switched off?

Westinghouse cooktops have built-in automatic safety switch off.
The appliance deactivates automatically if:

  • You spill liquids or place something across the control panel for more than 10 seconds

  • The appliance becomes too hot (e.g. when a saucepan boils dry, or oil reaches above 300C).

  • You use incorrect cookware that is not induction friendly.
Can I use a wok on my induction cooktop?

Westinghouse has a specially designed wok and trivet to enable you to take advantage of stir fry or wok cooking on an induction cooktop. The specially designed trivet has been designed to ensure the heat is transferred up the sides of the wok for optimum stir frying. Find additional accessories here.

What is Pyrolytic cleaning?

Pyrolytic cleaning removes the need for you to use harsh chemicals to clean your oven. Pyrolytic cleaning is an automatic function which cleans your oven with minimal effort. It works by heating the inside of the oven up to very high temperatures and any grease or food residue is simply burned off. Once the programme has finished and the oven has cooled down, it's very easy to wipe away the residue.

Is it normal for my oven’s fan to run after the oven has been turned off?

Yes, this is normal. The fan stays on for a period of time in order to help cool the oven.

Oven or grill not working?

There are a few things you can check to see why your oven or grill is not working:

  • Check your time of day is set, you cannot use your oven/ grill without this being set.

  • Check your power is turned on, or your household fuse hasn't blown/ power supply is off.

  • You controls may be incorrectly set. See your user manual to reset.

  • Your oven may be in demo mode. Refer to the 'Using your oven' section in your user manual.

  • The child-proof lock on your oven is activated. 'LOCKED' is displayed when the control is touched. refer to your user manual for further instructions.

Alternatively you can contact the Customer Care Centre on 09 573 2220.

How to change your clock time
  • The following video link will demonstrate how to set your timer for the following oven models: WVE615DSCA, WVE617DSC, WVE627DSC. Video here.

  • The following video link will demonstrate how to set your timer for the following oven model WVEP618. Video here

     

Why do I see detergent left in the dishwasher dispenser after a cycle?

If you see detergent remaining in the dispenser after a cycle is finished, try the following:

  • Be sure to use fresh detergent, as older detergent might not dissolve well.

  • Check to ensure that the spray arm is not blocked, so that water from it can reach the dispenser.

  • Check to see if the cycle has completed.

  • When loading the dishwasher, make sure the detergent dispenser can open freely.

  • Before you close the door, check that the upper rack is firmly attached to/with the nozzle on the back of the dishwasher.
What should I do if my dishwasher isn’t running?

If your dishwasher won’t run, check to determine if it might be due to one of the following reasons:

  • A circuit breaker is tripped in your home, or a fuse is blown.

  • The water supply to your home is not on.

  • The dishwasher’s cycle setting needs to be checked and adjusted

  • The dishwasher’s DELAY START option was selected.

  • The door of the dishwasher is not completely closed and latched.

How can I keep my refrigerator or freezer smelling fresh?

Freshness in your refrigerator or freezer can be affected by how food is stored. Some foods have a strong odour, so be sure to cover them tightly.

After you’ve checked how your food is stored, try cleaning the interior of your freezer with a sponge, warm water, and baking soda.

Why does the outside of my freezer feel warm?

It is normal for the outside freezer walls to be warmer than room temperature. This happens when the compressor is working to transfer heat from inside the freezer.

How often should I change my fridge water filter?

For peace of mind that your family are drinking pure tasting water. It is advised to change your water filter every 6 months, or when the water filter indicated is activated on your fridge. For more information on water filter health benefits, click here.

I have an error code on my display of my appliance?

Please refer to you user manual for details on what the error message means, or contact us on 09 573 2220 and we will be glad to assist you with information about what the error message means.