Question 1

Appliance is not working, how do I get it fixed?

Accepted Answer

We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Question 2

How do I change my service booking?

Accepted Answer

You can amend your service booking details online, simply select 'Manage my Booking'. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Question 3

I need help selecting the best appliance?

Accepted Answer

Simply use our Buying Guides to help you in your selections

Question 4

What are the opening times for the Customer Care Support team?

Accepted Answer

The Customer Care Team are available seven days a week.

Monday-Friday: 8am-7pm
Saturday: 9am-3pm
Sunday: 10am-3pm

All times are Eastern Standard Time.

Question 5

What does it mean if I have an error code on my display of my appliance?

Accepted Answer

Please refer to your user manual for details on what the error message means, or contact Electrolux Customer Care on 13 13 49 and we will be glad to assist you with information about what the error message means.

Question 6

Where can I buy accessories for my appliance?

Accepted Answer

Accessories can be purchased from the Westinghouse Shop or see your Westinghouse specialist retailer. Alternatively please call Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Question 7

Where can I buy spare parts for my appliance?

Accepted Answer

Spare parts for your appliance can be purchased from the Westinghouse Shop. Alternatively please call Westinghouse Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Question 8

Where can I buy Westinghouse Appliances?

Accepted Answer

Simply go to Where to buy and type in your post code to find your nearest Westinghouse retailer.

Question 9

Where can I get a copy of the user manual?

Accepted Answer

Simply go to User Manuals and type in your model number to download the relevant user manual.

Question 10

Where do I go for warranty queries?

Accepted Answer

Please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you. For more information on warranty Click here.

Question 11

What is a freestanding dishwasher?

Accepted Answer

A freestanding dishwasher is a standalone, non-integrated appliance, in your kitchen that cleans your dishes, cutlery and other kitchen utensils. It would usually sit under the benchtop. – Directionally correct

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