Appliance is not working, how do I get it fixed?

We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online . Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.

How do I change my service booking?

You can amend your service booking details online, simply select ' Manage my Booking '. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.

I need help selecting the best appliance?

Simply use our Buying Guides to help you in your selections

What are the opening times for the Customer Care Support team?

The Customer Care Team are available seven days a week. Monday-Friday: 8am-7pm Saturday: 9am-3pm Sunday: 10am-3pm All times are Eastern Standard Time.

What does it mean if I have an error code on my display of my appliance?

Please refer to your user manual for details on what the error message means, or contact Electrolux Customer Care on 13 13 49 and we will be glad to assist you with information about what the error message means.

Where can I buy accessories for my appliance?

Accessories can be purchased from the Westinghouse Shop or see your Westinghouse specialist retailer. Alternatively please call Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Where can I buy spare parts for my appliance?

Spare parts for your appliance can be purchased from the Westinghouse Shop . Alternatively please call Westinghouse Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Where can I buy Westinghouse Appliances?

Simply go to Where to buy and type in your post code to find your nearest Westinghouse retailer.

Where can I get a copy of the user manual?

Simply go to User Manuals and type in your model number to download the relevant user manual.

Where do I go for warranty queries?

Please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you. For more information on warranty Click here .

What is a freestanding dishwasher?

A freestanding dishwasher is a standalone, non-integrated appliance, in your kitchen that cleans your dishes, cutlery and other kitchen utensils. It would usually sit under the benchtop. – Directionally correct

Dryer Buying Guide | Westinghouse NZ

1. Types Of Dryers

With so many differing dryers from vented to heat pump, it can be challenging to determine which suits your family best. In this buying guide we will go through the advantages of each & the trade-offs.

Condenser

Condenser dryers operate on a closed system - meaning the air is blown over the heating coil, into the tumble drum. Hot, moist air is then blown into the condenser chamber at which point the moisture from the air is drawn out and stored in a removable water container, and the remaining air is blown back into the dryer to begin the process again. While these dryers are an excellent solution for smaller spaces to ensure they don’t release moisture into the room, they do have the slight disadvantage of taking longer to dry clothes, as well as being able to accommodate smaller loads.

See products

Capacity
620-690L
Keeping your fridge clean of fingerprints
Whether there are little fingerprints in your household or just adult ones, we know fingerprints on your fridge is a problem in every family. We have made selected fridges with fingerprint-resistant real stainless steel, keeping your fridge looking picture perfect at all times.
Flexspace for flexible storage
With moveable door bins and the flexibility to slide back or flip-up some of the fridge shelving makes you can adjust your fridge storage to suit each grocery shop.
Quick chill function
After the car road home from the grocery shop or you have guests arriving unexpectedly, you can use the Quick Chill function to cool things down quickly. For 20 minutes the fridge will bring its temperature down to cool down its contents, once the 20 minutes have elapsed the timer alarm will notify you.
Know your temperature
With temperature sensors and internal temperature display, you can see clearly what temperature your fridge and freezer are with a touch of a button.

Easy electronic controls
With internal electronic controls, you can easily adjust the temperature on your fridge or freezer to match your needs and use functions such as Quick chill with a timer or quick freeze function effortlessly.
You won't leave the door open
With a door sensor and door alarm you are notified when you leave your fridge door open, helping you to have your fridge working at its best.
Frost free
With a built-in frost-free system, gone are the days of needing to schedule in the freezer defrost.
LED lighting
Our fridges have LED lighting helping you see every cm of your fridge, ensuring no ingredients or food goes to waste.

Heat pump

A heat pump dryer works in a similar way to a condenser dryer, except that it doesn’t use a heating coil. Instead, it operates in much the same way as an air conditioning unit or fridge - compressing air via heat exchanger technology and utilising refrigerant, a working fluid that aids in the heating and extraction of hot air and water in your dryer. Like a condenser, it deposits water into a removable container, removing it from your clothes. The use of refrigerant instead of a heating coil, however, makes it the most energy-efficient type of dryer on the market by far, meaning that while it can be more expensive to buy, it’s much cheaper to run in the long term.

See products

Capacity
243 - 501L
Healthy continuous fresh water
Designed to keep your family and guests hydrated, the water dispenser built into the fridge door supplies filtered water at your convenience.
Fresh tasting ingredients for longer
Humidity control is important to keep your fruit and vegetables fresh and limit your food wastage. It is important to give your fruit and vegetables the right amount moisture for them to stay fresh and tasty. You will need to set your crisper to open for fruit as you need to allow for ethylene gases to escape and closed for vegetables as they need to retain moisture.
Keeping your fridge clean of fingerprints
Whether there are little fingerprints in your household or just adult ones, we know fingerprints on your fridge is a problem in every household . We have made selected fridges with fingerprint resistant real stainless steel, keeping your fridge looking picture perfect at all times.
Flexspace for flexible storage
With moveable door bins and the flexibility to slide back or flip up some of the fridge shelving makes you are able to adjust your fridge storage to suit each grocery shop.

Quick chill function
After the car road home from the grocery shop or you have guests arriving unexpectedly you can use the Quick Chill function to cool things down quickly. For 20 minutes the fridge will bring its temperature down to cool down its contents, once the 20 minutes have lapsed the timer alarm will notify you.
Know your temperature
With temperature sensors and internal temperature display you are able to see clearly what temperature your fridge and freezer are with a touch of a button.
Easy electronic controls
With internal electronic controls you can easily adjust the temperature on your fridge or freezer to match your needs and use functions such as Quick chill with timer or quick freeze function effortlessly.
You won't leave the door open
With a door sensor and door alarm you are notified when you leave your fridge door open, helping you to have your fridge work at its best.
Frost free
With a built-in frost free system, gone are the days of needing to schedule in the freezer defrost.

Vented

A vented dryer has an open system which requires a laundry with a window to the outside. It uses external air, drawn in over a heating coil, to dry laundry very quickly, expelling hot, moist air back out again. While the benefits of faster drying are undeniable, it performs less optimally in terms of energy ratings and isn’t usually appropriate for small-space laundries without access to a window.

See products

Capacity
524 - 702L
Convertible Fridge Storage
Choosing between 5 pre-defined settings ranging from -23C to +7C our Flexspace Fully Convertible Drawer adapts to your needs with a touch of a button*. You can adjust to your families needs with ease, whether you need extra space for after-dinner treats or drinks for entertaining this drawer takes the stress out of the fridge and freezer shuffle.
*within 2 hours.
Fresh tasting ingredients for longer
Automatic humidity control and sealed feature give you the flexibility to look after your fruit and vegetables the right way for longer. The FreshSeal crisper bins are on telescopic runners which allow you to open and close them even when they are full.
Fresh filtered water and ice
On the left-hand side door, you have access to filtered water as well as cubed or crushed ice at the touch of a button helping you keep your family and guests hydrated.

Flexspace for flexible storage
With moveable door bins and the flexibility to slide back or flip-up some of the fridges, shelving allows adjusting your fridge storage to suit each grocery shop.
Dark Stainless
You want your kitchen to survive the ever-changing trends by choosing timeless design elements and classic materials that will look good today and in a decade. You can incorporate dark stainless steel appliances into your plans taking your kitchen in a fresh new direction.
Keeping your fridge clean of fingerprints
Whether there are little fingerprints in your household or just adult ones, we know fingerprints on your fridge is a problem in every family. We have made selected fridges with fingerprint-resistant real stainless steel, keeping your fridge looking picture perfect at all times.

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2. Space

When it comes to choosing which dryer is best for your home, the space and layout of your laundry is a big consideration. Vented dryers tend to be smaller than their condenser counterparts, with the average dimensions of our vented range coming in at 795(h) x 600 (w) x 560 (d). While the average dimensions of condenser and heat pump model measuring 850 (h) x 600 (w) x 650 (d).

Having a convenient and efficient structure to the way your space is utilised can make a big difference - for example, heat pump dryers cannot be wall-mounted, so you may like to consider a stacking kit or even a washer/dryer combo for smaller spaces. Be sure to leave adequate room behind the dryer for vents/hose hookups if necessary, as well as at least a few centimetres either side of the dryer for air circulation.

3. Load Size

Your household’s size and laundry requirements will dictate the load size of the perfect Westinghouse dryer. With a capacity ranging from 4.5kg all the way up to 8kg, there is something to suit every home. We’ve created a table below to help you decide what’s right for you.

Household size	Dryer capacity (kg)
1-2 people	4.5kg
2-3 people	5.5kg
3-4 people	6.5kg
4-5 people +	8kg

4. Energy Efficiency

New Zealand’s Energy Star-Rating scheme allows consumers to compare their products with similar models to understand how much energy they consume. The more stars, the more energy efficient a product is. While vented dryers are typically the least energy-efficient dryer model, our EasyCare heat pump dryer boasts a 7-star energy rating, making it one of the most competitive models on the market in terms of how efficiently it runs.

All Westinghouse dryers include a range of features allowing you to control the amount of energy consumed in a cycle, including eco settings, dryness variability and adjustable times for different drying needs. In addition, there are several ways in which you can improve the energy efficiency of your dryer, such as remembering to empty the lint filter after every use, and ensuring the water extraction container is emptied before use.

5. Speed

There are a number of variables which will determine the speed at which your load is ready. For starters, the size of your load compared with the capacity of your dryer will impact drying times, as will the nature of your laundry. Thicker, denser fabrics such as denim and heavy towels require more time than lighter, more delicate items.

Larger drums also move hot air around in a more efficient way, and this decreases drying time. Tip: if you have some items you need dried in a hurry, try reducing the amount of clothing in that load to ensure the most efficient outcome.

6. Dryer Programs

Understanding the different dryer programs and how they apply to your needs will greatly increase the efficiency of your machine. For example, if ironing isn’t your thing, the anti-crease program will leave clothes wrinkle-free and ready to wear. If energy efficiency is important to you, choosing the eco-dry setting will help you reduce on costs, or utilising the delayed start function to make the most of off-peak power prices. The delicates setting on your dryer is perfect for garments that need gentler handling, and can be utilised to prolong the life of your clothes.

Delicates

For those extra special items that normally require a little extra care, the delicate cycle on our dryers is perfect to refresh your garments without causing any harm.

Eco Cotton

For maximum energy efficiency, select the Eco Cotton cycle and set the dryness level to 'cotton cupboard'. This will not only save you energy but also dry your cottons effectively.

7. How to clean your dryer

There are a few things to remember in looking after your Westinghouse dryer that will ensure it functions at its very best for years to come.

Cleaning the lint trap

As well as removing lint buildup from the lint tray after every use, it’s a good idea to properly clean the filter every few months. For a tutorial on how to properly clean it, this video is useful.

Emptying and cleaning water extraction container

Condenser and heat pump dryers extract the moisture from hot air and deposit it into a container that fits into the body of the dryer. When this becomes too full, the dryer will no longer function as it should, which means you must empty it after each use. In order to prevent pooling water, ensure it is fully empty every time, by making sure all water has drained out of it.

Cleaning the heat exchanger

Every ten dryer loads, it’s important to give the heat exchanger and filter system of your heat pump dryer a good clean, as the residue from clothing, lint and fabric softener can clog it up, reducing air-flow and drying efficiency. This can be done by removing all the filters, including the lint trap, and using the soft brush attachment on your vacuum cleaner to extract all the dust and clothing residue. You can then go back over it with a damp microfibre cloth.

8. FAQs

Are heat pump dryers a type of condenser dryer?

A heat pump dryer is essentially a kind of condenser dryer, with one major difference. A condenser dryer removes moisture from clothing and deposits the water into a container or drainage tube, using the remaining warm air to blow back into the laundry, repeating the cycle.

A heat pump dryer uses different technology to remove the water from your laundry, then re-heats and recycles the dry air.

How often should I clean my lint filter?

You should clean the lint filter after every load. This is important on two levels - firstly, it’s a fire hazard to leave lint in the filter. Secondly, a clogged-up lint filter reduces air-flow and efficiency, reducing the quality and speed of your dying cycle.

What clothes should not go in the dryer?

While it stands to reason that you should avoid putting anything in the dryer with a care tag that warns against tumble drying, there are certain additional items that should stay out of your machine. Running shoes, anything with a rubber backing (certain types of undergarments and shapewear, or active-wear, for example), pantyhose, bras or garments with embellishments. Always be sure to check the care labels on your clothing and if in doubt, check the manufacturer’s website.

Do I need to vent my dryer?

If you have a vented dryer, yes. The risks of not venting a dryer outside (this can be safely done with an opening laundry window) is expelling moist air into your home which can cause condensation and, over time, mould. There is also an increased fire risk due to lint being trapped in the external vents of the machine.

Which dryers are gentler on my clothes?

While heat pump dryers take longer to dry your clothes, they actually use lower temperatures and speeds than a traditional vented dryer, thus are less hard-wearing on your clothes. Over time, this can increase the life of your garments.

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